Due to a hurricane/wildfire or other natural disaster, I no longer have access to documents I need to verify my eligibility for a special enrollment period, and won’t make the marketplace’s 30-day deadline to submit them. What should I do?

Contact the Marketplace Call Center (HealthCare.gov) at 1-800-318-2596 (TTY: 1-855-889-4325) right away and ask for an extension to submit your special enrollment period documents. Note that if your special enrollment opportunity is due to a loss of coverage, the marketplace allows you to submit a letter explaining the type of coverage you had, why and when you lost your coverage, and reasons why you can’t submit the documents. (CMS, Overview: Special Enrollment Period Pre-Enrollment Verification (SEPV), June 2017).