The Navigator Resource Guide has not been updated for 2025 Open Enrollment. For more current information please visit:
cms.gov/marketplace/in-person-assisters/information-partners.
QUESTION

The Marketplace said I must submit additional information to document my eligibility (to buy coverage or to qualify for premium tax credits). They gave me 90 days. I won’t be able to gather the information that quickly. Can I request an extension?

Individuals with no coverage | Navigating Health Insurance Marketplace Options |
ANSWER

Yes. If you were asked to submit documentation to verify your income, you will receive an automatic 60-day extension. Otherwise, you must request any extension before the 90-day deadline runs out. You can request the extension in writing or through the Marketplace call center. In your request you should include your name, a description of the supporting documents requested, the reason you need an extension, and the amount of additional time you need. You may want to ask a navigator for help requesting an extension. (45 C.F.R. §§ 155.315, 155.320.)

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Individuals with no coverage
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