The Navigator Resource Guide has not been updated for 2025 Open Enrollment. For more current information please visit:
cms.gov/marketplace/in-person-assisters/information-partners.
QUESTION

My plan sent me a notice that they didn’t meet the medical loss ratio (MLR) standard. Will I get a rebate?

Post enrollment issues | Individual Health Insurance |
ANSWER

Yes, if you enrolled in an individual marketplace plan, you should get a rebate check or the equivalent value of a rebate. The Affordable Care Act requires health insurers to meet a minimum medical loss ratio (MLR) standard. The MLR, also called the 80/20 rule, is a limit on how much premium revenue an insurer can devote to profits and administrative costs (20 percent in the individual market) compared to what they spend on patient care. If an insurance company does not meet this standard, they are required to return the difference to the policyholder. If this happens with your health plan, you will receive a notice from your insurer, including the amount you are owed. Your insurance company can provide that rebate to you in the form of a reduced premium, a lump-sum check, or, if you paid by credit or debit card, by a lump-sum reimbursement to that account. (45 C.F.R. §§ 158.101, 158.140).

Individuals with no coverage
Individuals with coverage
Coverage for small employers
Post enrollment issues